Terms and conditions

The website and the services identified under the VibeHousing brand are managed by VIBEHOUSING REAL ESTATE S.L., with Tax ID B-22666200 y domicilio social en Calle de la Iglesia, 42, 28640 Cadalso de los Vidrios, Madrid, España.

These conditions regulate access to the website, requests for information, the reservation process and services prior to signing the contract. In case of contradiction, the following will prevail: the mandatory regulations, the signed contract, the conditions of the platform for payments managed by it, the individual reservation confirmation and, finally, these conditions.

The user undertakes to provide true, current and complete information, to use the website in good faith and not to interfere in its operation, impersonate identities, access unauthorised areas or reuse content for illicit purposes.

Photographs, plans, descriptions and availabilities are prepared with care, but may vary due to updates, maintenance, replacement of equipment or new reservations. Before paying, VibeHousing will display or confirm the unit, period and applicable amounts.

For rooms in shared accommodation, the usual admission profile is adults aged 18 to 40 on the move-in date. This is a general accommodation compatibility criterion, not an absolute exclusion: people of other ages can request an individual assessment and may be accepted with express prior approval. Different profiles may also be reviewed and approved for entire apartments.

A request awaiting approval does not permit payment, hold the unit or guarantee acceptance. The review may consider the accommodation type, occupancy, documentation and the specific conditions of the property. The final decision will be communicated in writing and, where applicable, reflected in the booking and contract.

The price consists of rent and, where applicable, utilities or services. The listing and individual confirmation will show the breakdown, billing period and total for the chosen unit.

Payments may be monthly, every fifteen days or at any other expressly agreed frequency. The minimum stay, contractual dates and whether prorating applies may also vary. The applicable conditions will be stated before confirmation, and the signed contract will definitively determine the periods and amounts payable.

To hold a unit, you will be asked for the amounts shown during the process. As a general rule for direct website bookings, the booking fee and security deposit each equal one full month's rent plus utilities, unless the individual confirmation and contract expressly provide otherwise.

• The booking fee is a one-off, non-refundable payment.
• The security deposit is a guarantee and does not replace the final month's rent.
• A transfer is considered received only after its bank verification.
• Sending proof of payment does not confirm the unit if receipt of funds has not been verified or the period is no longer available.

For reservations made through platforms, the first monthly payment and platform commissions will be managed according to their conditions. Additional amounts requested directly by VibeHousing will be explained prior to payment.

VibeHousing may request an identity document, contact details, proof of payment and the information needed to verify the profile, prepare the contract and comply with legal obligations. Documents must be genuine, complete and valid.

Falsification, manipulation, non-payment, use of third party data or refusal to complete a necessary verification may prevent confirmation or give rise to the consequences provided for in the reservation and the contract.

The booking is completed by signing the applicable seasonal or rental contract. The room is for individual use unless authorised in writing. Assignment, subletting or accommodating third parties overnight is not permitted without express authorisation.

Each contract includes the particular conditions of the unit and the stay, including its duration, payment frequency, amounts, deadlines and termination rules. To offer security and predictability to both parties, these conditions must be met in the agreed terms, without prejudice to the rights recognised by the applicable regulations.

Ordinary check-in is coordinated from 09:00 to 20:00 without surcharge. Arrivals from 20:00 to 22:00 have a supplement of €20 and arrivals from 22:00 to 08:00, €50, unless otherwise confirmed in writing. The resident must respect the rules of coexistence, safety, cleanliness, noise, use of common areas and the specific instructions of the home.

Incidents must be reported to info@vibehousing.es or to the operational channel provided during the stay, providing the necessary information for review. Access to an occupied room will be coordinated with prior notice, except in an emergency or legally justified case.

Any cancellation prior to entry is subject to the Cancellation Policy. Platform reservations must also be cancelled on the corresponding platform. Once the contract is formalised, early departure is governed by its conditions. When it constitutes an unauthorised withdrawal or non-compliance and is expressly provided for in the contract, the agreed penalty is generally equivalent to a full monthly payment according to the amount defined in that contract, in addition to the amounts that are already due. Any exceptions must be agreed in writing.

The security deposit retains its guarantee function and does not in itself count as payment of monthly rent, penalties or outstanding amounts.

VibeHousing applies reasonable measures to keep the website available and secure, but does not guarantee the absolute absence of interruptions, third-party errors or technical incompatibilities. Links and services from platforms, maps, payments and external providers are also governed by their own conditions.

None of the above excludes liabilities that cannot be legally limited. The user is liable for damages resulting from false information, fraudulent use or non-compliance with these conditions.

VibeHousing may update these conditions to adapt them to regulatory, operational or service changes. The version applicable to a reservation will be the one accepted during its process, without prejudice to any subsequent expressly agreed conditions.

Spanish law applies. Any dispute will be submitted to the courts having jurisdiction under mandatory jurisdiction and consumer protection rules.

Bookings and contracts: bookings@vibehousing.es. Issues and support during your stay: info@vibehousing.es.