Cancellation policy

This policy applies to requests and reservations managed directly by VibeHousing. When the reservation has been made through an external platform, the cancellation conditions of said platform will also apply to payments and procedures carried out on it.

The signed rental contract takes precedence regarding the duration, financial obligations and termination of the stay. Nothing in this policy limits any mandatory rights granted by applicable law.

A request for information, a request for profile or date approval, or starting the form does not hold the unit or create a confirmed booking. You may withdraw these requests free of charge while the booking has not been confirmed and no payment that is due has been made.

The unit is only considered held once VibeHousing has received and verified the amounts stated in the booking process and confirmed the transaction in writing.

The denial or delay of a visa, a change of university or job, the choice of another accommodation, a personal change or failure to read the conditions are causes attributable to the applicant and do not in themselves generate an automatic right to reimbursement.

If you booked through Spotahome, HousingAnywhere, Idealista, Uniplaces, Spacest or another platform, you must initiate the cancellation from that platform and within its deadlines. VibeHousing cannot unilaterally cancel an active reservation on behalf of the tenant or return amounts collected and held by the platform.

• The platform decides on the payments collected by it.
• VibeHousing decides on payments collected directly by VibeHousing in accordance with this policy and the contract.
• The request is not considered closed until receiving written confirmation from the corresponding channel.

The contract establishes the committed duration and the way to end the stay. Therefore, leaving the unit, returning the keys or communicating a different departure date does not in itself extinguish the contract. If you need to terminate sooner, you must request this in writing so that we can review the applicable conditions with you.

When early departure constitutes an unauthorised withdrawal or non-compliance, the consequence provided for in the contract will be applied. In general, the agreed penalty is equivalent to a full monthly payment, calculated in accordance with the amount defined in that contract, without prejudice to overdue amounts or other obligations that may be due. Any exception or alternative agreement must be expressly accepted in writing.

The security deposit serves as a separate guarantee: it is not a payment method, does not replace the final month's rent and does not cancel a penalty or outstanding debt. It will be settled at the end of the contractual relationship in accordance with the contract, the condition of the unit and any outstanding obligations.

If VibeHousing cannot deliver the unit for a reason attributable to its management, it will inform the interested party and propose, when possible, an equivalent alternative. If it is not accepted or there is no suitable alternative, the corresponding amounts will be returned in accordance with the contract and applicable regulations.

Serious, unforeseeable and duly accredited situations will be reviewed individually. Review of a case does not imply that a refund is guaranteed nor does it modify the reservation until there is a written resolution.

1. Write from the email used in the reservation to bookings@vibehousing.es.
2. Include your full name, unit ID, move-in date, booking channel and reason.
3. Complete the cancellation or early departure form.
4. If you booked on a platform, also open the request on that platform.
5. Keep the written confirmation. A sent message does not equate to an accepted cancellation.

When a refund is appropriate, VibeHousing will previously verify the identity of the payer, the ownership of the account and the absence of outstanding amounts. Reimbursement will preferably be made to the same payer and by the same means used, whenever possible.

Banking, intermediation or currency exchange expenses outside of VibeHousing may be passed on to the recipient. Receiving a refund does not extinguish other contractual obligations that are not part of that settlement.