VIBEHOUSING HELP

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Everything you need before booking, during your stay or when entrusting your home to VibeHousing.

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01How does VibeHousing work for renters?

Explore the available units, review photographs, videos, price, expenses, conditions and calendar, and send your request from the website. Our team accompanies you from the election to your entry.

02How can I reserve?

Choose the unit that best suits you, indicate the arrival and departure dates and complete your information. Before confirming you will see the availability and applicable conditions. If you need help, you can write to bookings@vibehousing.es or use WhatsApp.

03Can I visit the property before booking?

We try to facilitate viewings when occupancy and the current tenant allow. As many units are occupied, the visit must be coordinated in advance. You will also have visual material and detailed descriptions to decide with confidence.

04Who will I live with?

Our community is mainly made up of students and young professionals. We review identity and documentation and look for profiles that are respectful, responsible and eager to share a good coexistence.

05My reservation has been accepted, what happens now?

You will receive the documentation, payment instructions and the necessary information to prepare your arrival. The VibeHousing team will remain available to resolve any questions prior to check-in.

06Is VibeHousing safe?

Properties are reviewed and listings include information, photos and videos so you can make an informed decision. The process is documented and you will have a support team during your stay.

07What should I do when I arrive?

We will send you the entry instructions and you will find information to join the community, report incidents and learn about the services. During the first week you will be able to confirm the status of the room and the equipment.

08What does cleaning and maintenance include?

We coordinate maintenance derived from normal use and professional cleaning of common areas according to the conditions of each home. Cleaning does not include dishes, trash or personal belongings; Maintaining order is a shared responsibility.

09What do I do if I have an incident?

Communicate it through the channel that we will provide you when you enter, providing photographs and a clear description. The team will record it, assign the appropriate professional and follow up until its resolution.

10What if I have a coexistence problem?

Write to us as soon as possible. We will listen to the people involved and try to find a respectful solution that protects coexistence and the well-being of the home.

11When and how can I contact the team?

Ordinary digital attention is provided from Monday to Friday, from 09:00 to 13:00 and from 15:00 to 17:00, mainly in writing via email, form or WhatsApp. For operational emergencies you will have available the 24/7 channel indicated at the beginning of your stay.

12Can I register with the municipality?

VibeHousing facilitates the documentation for registration in its homes, except in Paseo de la Florida, Antoñita Jiménez and Sagunto, where it does not manage this procedure. Ask us the requirements of your case before making an appointment.

13Is bed linen included?

At Ramón Luján and Antoñita Jiménez, bed linen is included. In other homes it is not included. Pillows and towels are not included.

14How much will I pay each month?

The monthly payment is made up of the rent and the amount of expenses indicated in your contract. Before booking you will be able to see the price of the unit and the financial details of the stay.

15How do water, electricity, gas and Wi-Fi expenses work?

Each unit has a monthly amount for utilities. If actual consumption exceeds the limit established in the contract, the difference can be regularized. We will inform you if an excess occurs.

16What amount do I pay according to my check-in date?

The exact amount depends on the commercial conditions of the unit and the contract. Before confirming the reservation we will clearly show you the first monthly payment and any other applicable concept.

17When is the security deposit returned?

The return is normally processed between four and six weeks after the end date of the contract, once the check-out has been completed, the condition of the unit has been reviewed and the bank details have been provided. International transfers may incur fees for the recipient.

18My check-out is approaching, what do I have to do?

Complete the form that we will send you, remove all your belongings and garbage, leave the room and your common spaces clean and follow the specific instructions for the keys. We will ask you for photographs or video to verify the status of departure.

19What time should I leave the room?

Unless your documentation indicates otherwise, departure must be completed on the day the contract ends before 12:00. Always review the instructions received for your property.

20What can delay the return of the security deposit?

Failure to complete the departure form, leaving belongings or garbage, not providing the requested evidence, delivering the keys late or detecting pending damages may delay the review and settlement.

21What models do you offer to owners?

We work coliving by room and flex living in studios or complete apartments, both with stable rent and with full management. We analyze the home and your objectives to recommend the appropriate combination.

22Who takes care of the tenants and the property?

VibeHousing coordinates marketing, selection, contracts, entrances, exits, attention and incidents according to the agreed model. You will have a single interlocutor and monitoring of the property.

23How can I request an appraisal?

Access I am an Owner or use the general contact form. With the address and basic data of the home we can prepare a first personalized assessment.

24Are VibeHousing and Vivhousing de Portugal the same company?

No. VibeHousing is the brand of VibeHousing Real Estate S.L. (NIF B22666200), a Spanish coliving and rental management company in Madrid, Getafe and the Community of Madrid. Our corporate domain is vibehousing.es. We are an independent company, with no connection with Vivhousing de Portugal; Their services and reviews correspond to another company.

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